The customer requires to return the Deposit, what to do?

Good afternoon. Worked with him through freelance exchange, without a deal, he just made a 50% prepayment. The work was published, the number was done. The customer was not satisfied with the quality. He's a complex topic, with which I so it was really hard work, at least three working days fully spent. The customer does not have not a single opinion, he novarg. 10 days later he sysfail to view the report and then it started "Return the Deposit". The work is done wrong. What??

Because TK had no contract either, nothing like was promised, it was only his expectations. He wrote, performed efficiently only by 20%. Return the whole Deposit. Only 4000 rubles. So in the end, verbal discussion, he demands 2000. But I fundamentally do not want to return when such boorish attitude. Not only that, we paid half, and requires her to return. Even threatens that will solve not at peace, although he is from another city at the other end of the country. Opinion he told me not to leave.
What he can do or give him back these 2,000 rubles to eat?
July 8th 19 at 11:15
5 answers
July 8th 19 at 11:17
Uncle Bob was asked to help to transfer the bags to the car and promised 2 bottles of beer and handed one to Deposit.
I moved to the car, half taglieri bags and uncle wanted me back in the trunk loaded and requires the return of beer.
What to do?
To carry the bags back to where you were!

To bring back beer to the uncle I think not. You've been carrying. And the future is not to carry bags, not yet agreed all the details and not backed by a third party.
July 8th 19 at 11:19
Good afternoon. Worked with him through freelance exchange, without a deal, he just made a 50% prepayment. The work was published, the number was done. The customer was not satisfied with the quality. He's a complex topic, with which I so it was really hard work, at least three working days fully spent. The customer does not have not a single opinion, he novarg. 10 days later he sysfail to view the report and then it started "Return the Deposit". The work is done wrong. What??

In any case, there is a correspondence with him. So poke your nose in that message from him stating that he wants from you. If there is clearly not written about the claims, the question can be considered closed. And the fact that he's "actually meant not this, but ....", it's like... "the Turkey also thought the soup was".
And the fact that the idea of the customer did not bring him success - not your kasyak, and it. You just a performer, and it will be successful or not - it thinks the customer.
Most often, when it fails, it gifted customers think "Task failed dike I throw off his failure on that guy, under the guise of come on". So we need to send, the job is done, and you took it.

If You have found a customer through exchange, through her work and keep in touch. Otherwise send nafig such a customer, no matter how much money is not offered because it was the guarantor. Tselee will.
July 8th 19 at 11:21
In addition to the opinion he won't do anything.
Maybe you did really a bad job (we don't know to judge). But if the work is not a direct g*** then finish a conversation with him. Tell me that you disagree and say goodbye
July 8th 19 at 11:23
just in case you create something on the type of contract.
and together with the "customer" make him negotiate all the conditions that he would in the future like these refunds are requested.
July 8th 19 at 11:25
Yes, nothing to do
any unreasonable things I take for granted, if he wants you tell him the work is done efficiently 99% pay more 3999 rubles

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