What to do in case of a delay or even non-payment by the customer?

Question

What to do in case of a delay or even non-payment by the customer?

Please tell me effective options in a situation when the customer significantly delays the payment (or option - not paid at all). What you should do (where to write/complain, etc.), and what not to do in such situations? Is it worth it then still work with this customer?

Else. On various services there are different percent safe deal, there are more than 10%, 10, 9, 7, 5, 3, 2. It is clear that the conditions are different, but that all the same objective of the practice? Or it is not worth to pay?

In advance very grateful for hints!

morton56 asked July 9th 19 at 11:21

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More answers about "What to do in case of a delay or even non-payment by the customer?"

8 answers

lois.Gusikowski11 answered on · Answer 1 · 2019-07-09T11:23:58.217Z

lois.Gusikowski11 answered on July 9th 19 at 11:23

For new customers break the project into phases, creating a TK layout layout, implementing functionality, admin.
Thereby lowering the risk.

so if you are already a delay occurs, what to do? - morton56 commented on July 9th 19 at 11:26

not to do the next stage until payment is received. Report it using the service where he took a project that was proof - alia98 commented on July 9th 19 at 11:29

all right - lois.Gusikowski11 commented on July 9th 19 at 11:32

Maida53 answered on · Answer 2 · 2019-07-09T11:25:58.219Z

Maida53 answered on July 9th 19 at 11:25

clear tors and the contract + a careful study of the rules "safe" transactions

and the percentage doesn't matter? - morton56 commented on July 9th 19 at 11:28

mercedes answered on · Answer 3 · 2019-07-09T11:27:58.219Z

mercedes answered on July 9th 19 at 11:27

Repeat the platitudes above , the customer to sleep on the contractor, the initial conditions must suit You

Weston98 answered on · Answer 4 · 2019-07-09T11:29:58.219Z

Weston98 answered on July 9th 19 at 11:29

Safe deal is not a panacea. You can't maintain 100% of correspondence via the guarantor. All Skype/Slack every opportunity.

Break into small stages.

https://habrahabr.ru/company/polyglot/blog/300628/

There is nothing in the article suggest.
Read the comments. - morton56 commented on July 9th 19 at 11:32

: to divide into parts - not crap.
everything else, you fix his head. - alia98 commented on July 9th 19 at 11:35

tyrel_Kirlin answered on · Answer 5 · 2019-07-09T11:31:58.219Z

tyrel_Kirlin answered on July 9th 19 at 11:31

Take an advance payment.

abigail36 answered on · Answer 6 · 2019-07-09T11:33:58.219Z

Please tell me effective options in a situation when the customer significantly delays the payment (or option - not paid at all). What you should do (where to write/complain, etc.), and what not to do in such situations? Is it worth it then still work with this customer?

What not to do with a new client:
- to work without payment for his or your initiative (at once or in stages).

What to do:
- Specify the period of acceptance of the work. If a week or two, the customer did not make a sound made by you or part of a project, the work is considered accepted. Point. What he pays you, never allows you to waste of your time, a month or three of "Oh you remember you did here, mistakes... lalal". New tors, time, price. The only way.

And the fact that you didn't get paid, and you have been working without a guarantor, but still gave work, there's are to blame...

Eulalia22 answered on · Answer 7 · 2019-07-09T11:35:58.219Z

Eulalia22 answered on July 9th 19 at 11:35

if the contract in court
if the exchange in the arbitration
well, if the customer pays it is certainly
well, if you do not pay it is logical that there is something to pay the guarantor

raheem_Lakin answered on · Answer 8 · 2019-07-09T11:37:58.219Z

What to do? Sprinkle ashes on his head and curse himself for his naivety.
But as they say, and the old woman is proruha. Not far to seek, he has recently encountered such a client.
If this happens, try to explain to the customer that for him, as a user of your product is much more important to maintain a normal working relationship with you than to get a one-time benefit and risk the fact that one day he will have to pay doubly when we need to contact you for help. Program, because, as you know, sometimes break down and need support.

Brand solidaren with those who are recommended to immediately put the condition of partial advance payment and progress payment. Psychologically easier for the customer to leave each time with a small amount of money, than then to fight with his toad, when you need to pay a large amount at once.
Not only agree with the fact that such a condition you need to put a new customer. Should be no difference, new or old. The rule should be one for everyone. As the saying goes, any girl with peaches sooner or later becomes a grandmother with dried apricots.

PS Never used the guarantors, because there is nothing they can not guarantee and to the dispute prefer to stand on the side of the customer, because it is more important to them than you are one of the vast army of performers.