What to do when you receive defective goods with kickstarter?

Ordered a 3D printer (101hero) was supposed to deliver in November, but came only recently, after Assembly it turned out that one of the modules not working. Tried to write to the contact address 101 hero, but received no response. Is there a possibility to "open a dispute" as aliexpress or something to do?
August 19th 19 at 23:10
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