FreePBX clipped recording IVR

Hello comrades, this is a problem: the recorded voice for IVR, and recording all the time is truncated, then 6 seconds, then 11, then 14, laws no find no smogu what may be the problem? And then require a new menu, and I can't record :(
Asterisk 11.4.0
October 3rd 19 at 01:30
1 answer
October 3rd 19 at 01:32
pure Aster? or Assembly type of elastiks?
well, classic:

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