Loss of access to an administrative panel Clodo

Nobody faced recently with the change of login and password to access the panel Clodo?

The essence of the problem, found that can't log in with your username (email), which is linked to your account. Checked in for a long time and, in principle, be enough.
Write to support, telling you — this mail is not in the database. Please call the domains mentioned. Sent a message that I am not a master and I need to go to the Department "K" to write the application. The fact of changing data, they do not deny, and quite confidently say that this is normal.

The point is that without confirming my consent, in the administrative panel, you can change anything you want — with only username and password.

Please do not litter message — clodo are bad and so on, go to other hosters. The problem is to obtain copies of virtualk and dump. Backups were stored, respectively, also have them.
October 3rd 19 at 03:40
2 answers
October 3rd 19 at 03:42
1. If backup was done by means Clodo, then pick it up will not work.
2. As far as I remember in Clodo, you can put the lock change account information and confirm such actions through SMS. (this is just for information)
3. Access to the servers, say via ssh, the same poteryalsya or there?
I always thought that the default should be email to the administrative email on the change account information and the ability to confirm the change.

SSH access is only enabled for servers. With them I've collected. And then there is my work for the year, I stockpiled bekapy on and off. - felicia_Greenfelder83 commented on October 3rd 19 at 03:45
And payments on account were made by you? Like it used to be such that who pays for the account and the "dad". Ie if you can confirm that the payment you made, you must return the account access. But better to check with tech support. - miller69 commented on October 3rd 19 at 03:48
The payments were first c my personal Bank card, then the cash payment from the company. All possible documents on the company account invoices and accounts from clodo in my arms.

As stated in the support service, this is not proof to restore access to your account. For them, it is important that the password and username (which bother me at all, to be honest) has changed (no matter who) — and "dad" - felicia_Greenfelder83 commented on October 3rd 19 at 03:51
Try to handle it in TP. Maybe this will help. - miller69 commented on October 3rd 19 at 03:54
I wrote, I talked with them. They answered me. There are only 2 access the control panel:
1 Registration data (login and password) to log into the Control Panel;
2 Original statements from the current owner for the implementation of any operations with the server or account,

In all other cases — "write a statement in Department "To" - felicia_Greenfelder83 commented on October 3rd 19 at 03:57
Apparently Clodo policy has somewhat changed. In this case, I don't know what else can help. - miller69 commented on October 3rd 19 at 04:00
October 3rd 19 at 03:44
You do not have access only to off the servers? (I mean for backups).
As a variant — try to write to support the inclusion of the desired server.
I.e. access panels are not needed in this case.
To the letter attach all of your statements about the payments. In any case do not write that you do not have access to the panel, just describe that it is necessary to include such-and-such server.
Good idea. It is necessary to try.

Remains the problem with the expense invoices, recently paid for the server until the next spring. - felicia_Greenfelder83 commented on October 3rd 19 at 03:47
By the way, you panel downloaded the scans of their documents?
They have such a requirement, if you log into the control panel I constantly vsplyvala gets to upload documents - miller69 commented on October 3rd 19 at 03:50
This is a recent innovation, I was on vacation — missed it. On another account asked. - felicia_Greenfelder83 commented on October 3rd 19 at 03:53
And one more thing.
Habré was formerly the blog of the company Clodo
Now this blog is not present, but there are articles (for example) to their blog and users who wrote in this blog. Maybe they are related (work) there and can help (at least to include the server).
Try to contact them via PM, or simply list in the comments theirs nicknames through the "dog @" (e.g. AHDPEu) — then they will be notified and they will look into this topic. - miller69 commented on October 3rd 19 at 03:56
Thank you, really valuable advice. - felicia_Greenfelder83 commented on October 3rd 19 at 03:59

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