A refund on the card when the cancelled transaction

Made to order Chinese online shop, after payment has been forced to cancel it. The seller did refund, but PayPal somehow brought them back to my balance.

Related transactions:
Jan 27, 2012 Charge From Credit Card Completed $167.99 USD
Mar 20, 2012 Refund Completed $167.99 USD

In the Q&A already had a similar question, but there the funds were "returned" to the card the same day.

Response from PayPal:
Dear ...,

Thank you for contacting PayPal regarding the refund that you received. I'm sorry that you have experienced this difficulty. I am pleased to assist you today. Firstly, allow me to apologise for the delay that you have experienced in receiving a reply to the email that you sent us on the 3rd of April.

I have reviewed your account and I can see that the funds on your account are due to a refund of $167.99 USD that did not complete back to your card. For this reason, I have escalated this issue to our technical department, and the funds will be posted to your card ending in xxxx8992 manually. This should occur within the next 14 days, depending on your card issuer.

Again, please accept my apologies for the inconvenience that this has caused you, and note that we appreciate your patience and understanding in this matter.

It is my pleasure to assist you resolving your issue. Thank you for choosing PayPal.

A week later the money was sent to the card.
October 8th 19 at 00:52
2 answers
October 8th 19 at 00:54
When doing a refund transaction, the money is returned to the map. But come on the map they are within 3-5 working days, it's such a "lightness" PayPal'a.

In Your case, 2 options:
1. Did not refund, and the usual translation is, respectively, the money got on the account.
2. Error PayPal'a. Recently (2-3 weeks) of these cases more and more, on your eyes is already the 7th see. Also on ebay-froum such topics became more. Stick something tinkering.

You should write to tech support of a stick and ask them to return the money to the card. They do it without any problems.
Already wrote to Europeanservices@paypal.com as for ebay-forum. View, Lee said. - Allan_Hammes commented on October 8th 19 at 00:57
October 8th 19 at 00:56
I read on the Internet about such situations, and everywhere write that the cancelled transaction must be returned to the map. (Though the timing is different from 2 days to one month). But the same situation was and I also returned to the PayPal account. Though I not particularly upset, as c PayPal'and there is much to spend.

PS At least it's better than if they were left on the account in a Chinese shop.

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