Thank you for contacting PayPal regarding the refund that you received. I'm sorry that you have experienced this difficulty. I am pleased to assist you today. Firstly, allow me to apologise for the delay that you have experienced in receiving a reply to the email that you sent us on the 3rd of April.
I have reviewed your account and I can see that the funds on your account are due to a refund of $167.99 USD that did not complete back to your card. For this reason, I have escalated this issue to our technical department, and the funds will be posted to your card ending in xxxx8992 manually. This should occur within the next 14 days, depending on your card issuer.
Again, please accept my apologies for the inconvenience that this has caused you, and note that we appreciate your patience and understanding in this matter.
It is my pleasure to assist you resolving your issue. Thank you for choosing PayPal.
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