The problem with the monitor?

Hello Gabriele! Need advice... In January I bought a monitor Asus vg236he Almost immediately there was an unique way. It is a shame but nothing to do — a warranty case from 5 (the exact figure can not remember). A month ago there was a strip for 10 minutes green vertical. At the intersection with this unique. But after missing. Tonight turned on the monitor and discovered that the band are already "cross" through this dead sub-pixel. Green vertical on all height and horizontal light. Somewhere in the ~500 pixels.

The monitor was subjected to physical injury. I live alone, so no finger poked in anywhere.


Well, actually a warranty case made to bear it. I would like to ask You for advice — what to consider what might be the pitfalls, what to look for when the relationship with the service center. Maybe someone had experience.

Thank you for your attention.


Here is a photo of the "cross."

Black background
Orange background
Purple background
Green background
October 8th 19 at 02:18
8 answers
October 8th 19 at 02:20
Solution
Today passed the monitor accepted without problems. Will order matrix. Say that an average of 2 weeks. Talking about that:

"Due to new laws there is no option of 'take the money' and 'to choose a new similar or the same product'. There is only a 'fix'."

He did not argue, that's fine by me. 3 year warranty still. But I think that it is an outright nonsense. Correct me if wrong.

PS thanks again to all for the information. I think to logically "close" the question — I will unsubscribe when it will withdraw from the repair. I hope someone (God forbid, of course) will need.
There were no new laws, is a divorce. Easier to take the money and buy a new one is faster. Repair up to 45 days, a refund up to 2 weeks. - vernice commented on October 8th 19 at 02:23
October 8th 19 at 02:22
Why do you need relationship with the service center? Carry a warranty directly to the store, take a new or different model.
October 8th 19 at 02:24
The fact that the monitor is out of warranty and you don't want me then, these attempts to massage exposed as the cause of the cross and refused the service... :(
October 8th 19 at 02:26
It seems that the matrix is depressurized in the area of the pixel, because noticeable black spot. Over time this spot will grow. It is likely that the service will insist that the defect occurred due to the strike.
October 8th 19 at 02:28
Actually I wanted to know the features of this "relationship", if I may say so. It is unlikely it will see and will give other immediately. This little hard to believe, although I would like
In fact, according to the law as it should be. Insist on the inclusion in the store, so without any "expertise" of the store was clear — marriage. - vernice commented on October 8th 19 at 02:31
And generally for this money it is better to take Dell IPS - Nils_Armstrong commented on October 8th 19 at 02:34
It's either 3D or normal matrix... - Nils_Armstrong commented on October 8th 19 at 02:37
October 8th 19 at 02:30
Well if all it would be. If you succeed, this afternoon will drive... Only then they can request examination by the fact that the matrix was subjected to physical pressure by the client. Because even if it is shown — I would without thinking said with a finger pointed to the screen.

habrastorage.org/storage2/9e7/4d2/b80/9e74d2b805193ed0aea2dd37ceb8e790.jpg
"Dotie finger" area look like a dark or light spot, you have clearly a problem in the contacts of the matrix or in the plume. Definitely needs to change. - vernice commented on October 8th 19 at 02:33
October 8th 19 at 02:32
Thank you very much for the information! On the days referred to here will unsubscribe then, what to say.
Just do not want to stay in the cold with a defective monitor for 13k on hand =(
October 8th 19 at 02:34
ShouldNotSeeMe.Thanks for the info. And what else can causes a depressurization? In addition to the impact.
Marriage. - vernice commented on October 8th 19 at 02:37

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