What framwork possible to make the analogue of the HelpDesk?

Guys, hi to all at work asked me to make something on similarity HelpDesk
maybe there is a free and simplified versions.
Need a simplified version of the HelpDesk.
Task:
Registers and enters personal account where you can leave the application(name/phone NUMBER./ORDER NUMBER/validate-choice question(where is the order?/when will the order?/ etc.)
After leaving the ticket requests they see what the status is of their application( processed or prepared)
Is processed for example, burns with a yellow background
Ready filled with green background
as it receives an SMS notification that you have replied to their claim.
The administrator in turn sets in to your account and can see all applications and to process them.
April 3rd 20 at 17:47
1 answer
April 3rd 20 at 17:49
And you first tried to find ready decisions?

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