How to make the telegram-bot to respond to messages?

Hi! How to make a telegram bot for call center?
The meaning of this. The user writes a message and it redirected to the regular account telegram.
In fact people write to the bot message I read and reply on behalf of the bot.
April 7th 20 at 10:42
2 answers
April 7th 20 at 10:44
It is better to make just the bot, and then will have to tie the connectors to it for the desired services.
April 7th 20 at 10:46

customer carts
and bot carts

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