How to get data about the transaction in Bitrix?

Good day, community!
Faced with such a problem that CRM Bitrix 24, which I synced with his website, in the "Deal" gets the data in a very strange way.
When ordering, the user (legal face), fills in the data type, name of organization, phone number for communication and so on. But CRM ignores all the data in the category "Company" receives the following: #13#qwaswas#Basil (#sequence number of a registered user #login #his name).
Can someone tell in what side to dig and how to configure data acquisition?
Support Bitrix clear answers does not, and in the documentation, nothing useful found.
I will be glad for any hint!
June 10th 19 at 15:43
0 answer

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