Communication with the client: at what stage to ask for in advance?

The question arose, what is business practice in terms of which stage to take the advance payment from the client?

What do the main stage of the relationship can be identified?

For example, the customer responds (or he finds us after we send our offer to exchange) sends TZ, we analyze, make changes, discuss and so on.

When here ask for payment in advance? How to build a relationship?

Interested in the situation and as a freelancer single from Agency-legal entity.
June 10th 19 at 16:03
7 answers
June 10th 19 at 16:05
Solution
Personally, I take an advance payment on the second stage of development, when a small part is made. The discussion of this topic is preceded by some kind of marketing phrase, such as "work without initial payment, only after some results", it usually impresses the client, and I, in turn, not taking a big risk, if he jumps.
What is the "first stage"? How much of your time you invest for free? - elliott.Cartwrig commented on June 10th 19 at 16:08
Say ordered landing - make up a few units like production, ie not a schematic layout, and all beautiful, running js, animations, etc., spend half a day asking parser - take 1 the page store information on TK and show in even less time.
Then look at the course of the conversation, assess the adequacy and readiness to cooperate, if the person is sane enough - just refuse early larnicol, but went only sideways. - kimberly.Predovic commented on June 10th 19 at 16:11
hmm, well to work, except that in the initial stages, but always, it seems to me will often leave work in the void. Where is the guarantee that while you're there make up the couple of blocks the customer is not nachinat to work with other artists? - elliott.Cartwrig commented on June 10th 19 at 16:14
while never in the afternoon the order is not frustrated if the person is an adult and is interested in work - will have to wait. Besides, before you agree, customers are looking portfolio, is the first introductory conversation, the mood is immediately apparent. - kimberly.Predovic commented on June 10th 19 at 16:17
thank you for your experience, has taken into account. - elliott.Cartwrig commented on June 10th 19 at 16:20
what is the Deposit? =)) it's more of a phased payment. - Lulu_Zulauf71 commented on June 10th 19 at 16:23
or full after your demonstration skills, either in each iteration of development) clients really like to work under the scheme of 40/30/30 - kimberly.Predovic commented on June 10th 19 at 16:26
June 10th 19 at 16:07
Solution
On the stage is composed of TK, can you ask in advance. For example you advance warning (to TK) about their working conditions, including payment information. So the person after compiling TK is ready to pay.
TK often have to be agreed before work starts, and the negotiations could drag. When then take the advance? Prior to the approval of TK, or after? - elliott.Cartwrig commented on June 10th 19 at 16:10
TK to discuss their payment, after TOR take prepayments) - kimberly.Predovic commented on June 10th 19 at 16:13
June 10th 19 at 16:09
"Hello! Please prepare your money" (C)
June 10th 19 at 16:11
It is obvious that this point it is necessary to designate the client as early as possible
I'm sure that there are sustainable business practices.
But, alas, such things I never did. - elliott.Cartwrig commented on June 10th 19 at 16:14
what the fuck is a sustainable practice, you want the customer paid immediately and all the client wants to receive the product and then pay this direct conflict. - kimberly.Predovic commented on June 10th 19 at 16:17
you like business has never worked. There is always the algorithm of building relationships with contractors. It's a profession, dear. People universities done to the rest of his life to do just that. - elliott.Cartwrig commented on June 10th 19 at 16:20
well obviously if money is no guaranteed necessary to take a Deposit if guaranteed take only after complete delivery of the project.
This is a direct conflict of interest, for example I do a lot of hiring, but never pay ahead, simply because it violates my interests, I am working for hire and for Russian customers to take an advance payment immediately, for foreign customers no prepayment no.
It is a question purely of risks, you formally don't care when the money to, for me the best client is I the Biel once at the end of the year, the least red tape with billing and payment. - kimberly.Predovic commented on June 10th 19 at 16:23
the issue of risk is one side. I'm also interested in the good practices, stupidly agree to request in advance when answering the first question from a potential client. Therefore, immediately identify what stage it is better to take? I do not believe that there is no universal answer to such an elementary thing.

Explain what it's about. So I put hired a sales Manager in place who is communicating with the client. I don't want to count on the fact that her head will shoot. I want to give her INSTRUCTION. What, when, why, how, why. Basic things. - elliott.Cartwrig commented on June 10th 19 at 16:26
good practice for the customer not to take advance payment , as it is purely a tool to mitigate the risks the one hand and increasing risks for another.
If you are confident in your clients why they strain in advance? If not then why these clients.
It should be understood that a hired Manager should understand when the post in advance, and when not, there are risks ask, no risk do not ask. - Lulu_Zulauf71 commented on June 10th 19 at 16:29
June 10th 19 at 16:13
In any.
First, still decide - you clientrole or reduce the risks?
Here and there is impossible.
In the first case $ ask in favour of a client's business value. In the second - for having to waste their strength.
I do not understand. - elliott.Cartwrig commented on June 10th 19 at 16:16
June 10th 19 at 16:15
Two options
1) Once the customer has determined that you are required to do a project
2) once discussed TK
June 10th 19 at 16:17
When here ask for payment in advance? How to build a relationship?

Will show by example. I always highlight three important, in my opinion point in the TOR:
Dates:
1. The contractor shall commence work under this technical specification within three working days of receipt of the advance payment of XX% of the project cost and all necessary materials from the Customer, e.g.: purchased materials in photo/video sinks (the wording is something like: "the faster you pay the faster we start").
2. The total period of execution of works by the twentieth working day (or calendar day).
3. In the event of a change in the volume of work at the initiative of the Customer, price and terms are subject to change based on additional technical specifications.

Price and payment:
The cost of the project - XXXX at.e.
Double payment - advance payment of XX% of the project cost. Final payment for the project after its completion XX% of the project cost, shall be no later than 10 working days after the transfer of the project to the Client.

Amendments:
1. Substantial amendments are amendments that lead to changes in existing technical specifications. The cost and terms are subject to change based on additional technical specifications.

2. A minor amendment is an amendment within the existing technical specifications, the introduction of which is included in the total amount of work and not subject to additional payment. The introduction of these amendments can be implemented over a total period of execution of works or not more than XX working days from the date of Deposit.

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