Different support from the support?

What distinguishes information technology support from support and that, in terms of developing long-term relationships, are more in demand?
April 19th 20 at 12:28
3 answers
April 19th 20 at 12:30
Information technology - you are asked questions documentation for your code, consult in a particular plan.
Support - problem solving with the project.

(My opinion)
April 19th 20 at 12:32
support - new features
April 19th 20 at 12:34
Information technology support is the answer to product questions and unhurried fixes for tickets.

Support is immediate response to treatment, quickly fixing bugs and help with updates/Baqubah/migration.

Promising something that suits You:
1. A lot of clients and little time - it support (small and similar projects).
2. Few customers and a lot of time - Support (unique and complex projects).

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