Questions tagged [Call centers] (65)

1
answer

How to predict the required number of staff (for call center)?

Hi. There is a challenge in which you must predict the required number of staff on shift (daily, hourly), relatively speaking for 1 month (this task is not specified, it may be two weeks). There is one channel handling calls to the hotline. The average number of calls per day - 567, the treatment received unevenly during...
karley.Tremblay asked April 16th 20 at 10:55
1
answer

How to evaluate consulting in the field of Web development?

Here's the thing, the customer wants a Web application, application functions which he wants he can not form due to many different factors, so we decided to come together on consulting until until TK. So I want to know who is how to assess where you can spy methods, advices. Just clock is not very convenient, a lot of work ...
talon_Wiegand asked April 2nd 20 at 15:14
1
answer

How to establish a Call centre using GSM gateways?

Guys, tell me.. There is a small call center... All operators work remotely via a cloud-based CRM and IP telephony.. but the problem is that is expensive.. 2 R/min.. and if it works 5-10 operators, the amount of impressive in month out.. Accordingly, there were questions on cost optimization.. Read the info, that somehow i...
Earline.Corke asked March 31st 20 at 15:57
3
answers

The best cloud telephony service for you?

Flexibility to customize the logic for calls to Asterisk as desirable. Well, is reliable and inexpensive )
dalton.Yundt asked March 30th 20 at 00:52
2
answers

What call center should I choose?

If someone faced with the order of services of the call center and found an optimal variant for the quality of the conversion, advise?
kayla asked March 25th 20 at 12:58
1
answer

Block whether providers are GSM gateways?

There is a problem? As they feature GSM gateways from a mobile phone? And Rostelecom will ban the SIM card, if each is only one channel and only one person to call?
raleigh_Jacobs36 asked March 25th 20 at 11:25
0
answer

Trunk between the call center and avaya. Maybe anyone have manuals?

Good day. The problem: need to connect the PBX to the Lord and call center, which will work as a Secretary. In short, how it will work: the Call goes to my Lord, fulfills Voicemail, then jumps to an extension in KC, and from there by extension who need. The biggest problem is that I never did. I read the manuals: Created ...
Loraine_Schu asked March 24th 20 at 13:24
2
answers

Redial the file or database for the Call center Asterisk?

The problem is that until now used the product X, company Y offered the update... over XX amount. Decided to go to the Asterisk for a number of reasons. But there is a problem how to force Asterisk to take the number from the DB table to make a call and, if successful, to connect with the inner room, and in the case of succ...
camylle asked March 24th 20 at 11:14
0
answer

Is there a ready example implementation of the callback after the request falls on the site?

Hi all, does anyone have any ready sample implementation of callback from zadarma (through API), when a visitor leaves a request on the website through the form, once the submission is received in the mail the application a machine makes the call and the operator and visitor. Tried to realize independently according to thei...
Janick_Nikolaus asked March 23rd 20 at 18:29
2
answers

Is there a service for video calls client-to-client?

Looking for a service that will arrange calls and/or video connectivity user-user There are many services which are used as a user-technical support, and I need that the visitor of my life could find a person on the site and contacted him through the website, it would be cool if will be able to track statistics of call - du...
alysha.Kemm asked March 19th 20 at 09:40