Questions tagged [Helpdesk] (136)

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Redmine — how to understand whose last activity in the task?

Good day to all! Continue to deal with Redmine. Much set up, but a couple of points I do not understand how to do. Settings searched, Google didn't help... The work starts with opening a table with all the tasks for yourself most comfortable at the moment, found a table at host/issues 1. Many of the tasks before entering...
annabel83 asked April 18th 20 at 12:34
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Does the nature of suitable ticket system?

All the best! Freelance, development / revision of web sites system will work in one person. Mainly tasks/bug reports are received from several employees (representatives of the companies customers). From discussion tasks in email / google docs / whatsapp / etc... tired myself and clients. The requirements are simple: 0. ...
afton.Kovacek asked April 9th 20 at 10:54
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How many companies use HP TTWOS?

How many companies use in their activities ticket system TTWOS HP?
Chaim_McDermo asked April 8th 20 at 17:13
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What service for the recruitment of operators to the chat support site (about providers)?

Is there Any service for the recruitment of operators to the chat support site (about providers)?
dena25 asked April 7th 20 at 10:59
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Ticketing system with such functionality, someone tell me?

To support users need a ticketing system, now I look in the direction of glpi, but I'm not sure there is such functionality:the ability to redirect a request to another user is required describing the reason for redirection.preserving the history of the redirectthe display of the history of the referral and the reasons for ...
Zoie.Casper48 asked April 4th 20 at 13:38
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What framwork possible to make the analogue of the HelpDesk?

Guys, hi to all at work asked me to make something on similarity HelpDesk maybe there is a free and simplified versions. Need a simplified version of the HelpDesk. Task: Registers and enters personal account where you can leave the application(name/phone NUMBER./ORDER NUMBER/validate-choice question(where is the order?/when...
Elmore_Prohaska asked April 3rd 20 at 17:47
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Know the customer support system (whatsapp, vk, fb, viber, instagram)?

Good day! Looking for comfortable support system with customer with whatsapp, vk, fb, viber, instagram, telegram. With excellent dialogues, statements, tags. Carrotquest as comfortable and functional as talk-me (buggy). There are options?
Rogelio asked April 3rd 20 at 16:49
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How to configure django-helpdesk before starting?

Hello dear, asked to configure based on the work on the server, I want a little help, as I am just learning Python and some things I don't quite understand: Installed Virt. environment as recommended in the documentation: pipenv --python 3.6.8:Python 3.6.8 (tags/v3.6.8:3c6b436a57, Dec 24 2018, 00:16:47) [MSC v.1916 64 bit (...
Maximus.Streich asked April 1st 20 at 16:30
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Is there online service customer portal with help-Desk, invoices and updates?

Hello colleagues, Our company is engaged in the development and implementation of specialized software. Now the number of customers increased, it becomes a little hard to send out updates and maintain customers by mail. So now I am in search of an online service that will allow us to solve our problems. Made this list of re...
Carli_Hermann asked April 1st 20 at 15:59
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In GLPI to remove the possibility of editing the field "expiration Time" in claims?

Don't want to allow users to change the field "expiration Time" in the applications. You must leave this possibility only to a single user. Version of GLPI = 0.90.1
kenny_Tromp asked March 31st 20 at 21:33