Questions tagged [ITIL] (20)

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What is the average statistics for the applications support?

Are there global standards or best practices on number of calls to technical support, the average time of circulation, the calculation of the required number of employees (excluding formula erlang), etc.? Interested in information for the call centers and for the first, second, n-x support lines. Any articles, links, and so...
Jimmy asked March 27th 20 at 13:02
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Does the developer know ITIL?

Good day, I quite a long time (6-7 years) working in IT, now occupy the role of Senior Software Developer and plan to develop in the direction of Teach/Team Lead. Important for me knowledge of ITIL? It can help me in this role? It can help Teach/Team Lead'have? Thanks in advance!
Zetta_Wiso asked March 23rd 20 at 19:58
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What standards to follow when building a model of processes in IT companies?

Care what standards are used in your company and which ones, in your opinion, enable you to really increase the quality of the process. Desirable standards, available in several languages or high-quality translation into Russian language. I would be grateful if you could provide links to download them (for review). My compa...
lucy97 asked October 9th 19 at 23:03
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What system of management of the IT business all-in-one exist?

Today, I read about the Russian "Hardtree". Control system IT resources + CRM + Finance + Helpdesk. And what really successful counterparts have under such tasks? (About the Force in the course)
alanis_Monahan asked October 9th 19 at 20:54
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Description It infrastructure?

Tell me, is there any free/cheap software which can be ( fill in the blank) directory services, to draw up a SLA, keep records (contracts with firms), compile metrics, and so on?
katrina_Morisset asked October 8th 19 at 00:56
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How to use the program to audit the security of your PC?

Hey, remember finding a program that scans your PC settings and provides a detailed information with references to cobit, itil, nist, itsm etc. from which it is clear why one or another option, the PC must be enabled/disabled. Could you tell me please?! Maybe some of what there is.
gardner_Larkin asked October 3rd 19 at 01:54
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Something to read for the exam itil foundation v3?

Good day! Want to do training in ITIL and due to take the exam itil foundation v3. That can be read to prepare for the exam and gain knowledge?
Rae.Wunsch asked September 28th 19 at 06:00
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OTRS Help Desk and OTRS::ITSM — what is the difference

On the website of OTRS, in the section distributions specified: OTRS comprises the leading Open Source Help Desk "OTRS Help Desk" and a leading Open Source ITIL (R) V3 certified IT Service Management Software "OTRS::ITSM". And the list Bandle (or sets of modules): OTRS::ITSM 3.3.7 OTRS::ITSM 3.3.7 General Catalog OTRS::ITSM...
Jadon.Konopelski80 asked September 26th 19 at 23:51
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What is an ITSM system to buy for competent support multiple companies?

It is now used by the outsourcers? Desirable: - ITIL - built-in instant messenger for it professionals - ability to file suit your needs
asa.Hoeg asked September 16th 19 at 23:19
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Accounting hardware and software in the organization, how to organize?

All kind time of day. Arrived in a new organization is not big, 50 PC + network printers. You need some sort of engine which would be nice to portray, preferably in the web (to raise virtuallock for these needs is not a problem), the structure of the premises, location of equipment (collected reports by using AIDA, that did...
Taya.Parker asked September 15th 19 at 09:49