Questions tagged [ITSM] (11)

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Web form to send emails to a specific address?

Is there something easy in the form of web site with one page that allows you to send emails in a certain form. In other words, this part of a normal site with your feedback.
tomas_Johnson7 asked April 3rd 20 at 17:38
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What is the average statistics for the applications support?

Are there global standards or best practices on number of calls to technical support, the average time of circulation, the calculation of the required number of employees (excluding formula erlang), etc.? Interested in information for the call centers and for the first, second, n-x support lines. Any articles, links, and so...
Jimmy asked March 27th 20 at 13:02
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Management software licenses and it services

Friends, the problem arose: very quickly to understand all provide my company's services. (rental servers, VPS, domains, licenses )And do not miss payment for some service or for example even a domain. Has anyone experience with programs that help to consider all the services and licenses provided to the company? From ne...
duane_Kub asked October 3rd 19 at 20:28
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How to use the program to audit the security of your PC?

Hey, remember finding a program that scans your PC settings and provides a detailed information with references to cobit, itil, nist, itsm etc. from which it is clear why one or another option, the PC must be enabled/disabled. Could you tell me please?! Maybe some of what there is.
gardner_Larkin asked October 3rd 19 at 01:54
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Does the nature of the system helpdesk/servicedesk domestic production?

The management has set the task to abandon the German Line in favor of their own in connection with import substitution. Don't prompt domestic developers and their products? No need opensource solutions need a solution to implementation and subsequent support. Oh yeah I almost forgot, country - Russia :) Here's what I found...
Elmo13 asked September 18th 19 at 12:22
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What is an ITSM system to buy for competent support multiple companies?

It is now used by the outsourcers? Desirable: - ITIL - built-in instant messenger for it professionals - ability to file suit your needs
asa.Hoeg asked September 16th 19 at 23:19
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The ratio of SIEM concepts and ITIL/ITSM?

Explain in simple language, what is the relationship between these concepts?
karianne.Wyman asked September 9th 19 at 12:15
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Is self-definition of duties?

Good afternoon. Maybe a strange question, but it is what we have. Worked in the branch of a fairly large Federal organizations, service liaison, process control systems, it and other related issues. The head of service originally referred to the distribution of responsibilities among the members of the service departments, ...
nikita.Stracke asked July 29th 19 at 23:48
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How to organize the it Department with such input data --->?

Colleagues! There are 3 buildings. Two adjacent (connected by fiber optic links), one at another address (connected via VPN). 30 pieces of network equipment (7 switches, access points, routers) 200 workstations. Access control, control systems equipment (3-4), monitoring pressure\temperature (only computer parts). 2 servers...
maybell_Eichma asked July 16th 19 at 00:38
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Where to start the implementation of ITSM?

Tell me, who really are faced with the introduction of ITSM is not in the IT companies? Why recommend to start implementation of such a massive project?
Lilliana.Johns asked July 2nd 19 at 16:25