Questions tagged [OTRS] (27)

2
answers

Why OTRS is not connected to mail.ru?

syslog: Apr 8 08:51:11 localhost OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-09[18996]: [Error][Kernel::System::CommunicationLog::_LogError][Line:538]: CommunicationLog(ID:124,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:124)::Kernel::System::MailAccount::IM...
Shirley.Bauc asked April 18th 20 at 12:30
0
answer

Why can't login to OTRS (Centos)?

Do this instructions. Reached the step where you need to go to a Web address localhost/otrs/installer.pl. Since the installation do not on a local but on a remote server, then I go to the address http://95.***.***.232/otrs/installer.pl. The browser displays this error. Can't access the site http://95.***.***.232/otrs/insta...
narciso_Bauch72 asked April 16th 20 at 11:09
1
answer

How to solve the problem installing otrs on centos?

[root@cs790271 ~]# yum install --nogpgcheck ./otrs-6.0.27-02.noarch.rpm Last check the expiry metadata: 0:24:22 ago, Sat 04 APR 2020 23:18:51. Error: Problem: conflicting requests nothing provides perl(DateTime) is needed by otrs-6.0.27-02.noarch (try to add '--skip-broken' to skip uninstallable packages or '--nobest' t...
norberto asked April 16th 20 at 11:05
0
answer

The changed field in the database OTRS is not displayed in the web interface of OTRS. Why?

When you update the field a_body (MEDIUMTEXT) in a table article, the new value is not displayed in the web interface of OTRS. If it still displays the old text... In this case, if you do a SELECT in the database itself, it generates a new text. What's the problem?
Ferne.Funk asked April 3rd 20 at 17:07
0
answer

Otrs. Notification reminder from another queue. How to do?

Hi all. Make a separate queue (or subqueue). You want applications that put the status of "ojidanie reminders" to send to this queue. But I would like to when it comes to reminders still came notifying those who sent back this claim. Can it be implemented? Just in fact the one who posted this request in another queue is no ...
waylon_Hoeger54 asked March 27th 20 at 13:24
1
answer

OTRS how to fix in mariadb max_allowed_packet?

Health. Colleagues. Prompt, plz, a novice in Linux but theres an error while configuring DB in OTRS though the necessary corrections made? Maybe they should do this somewhere else??? "Make sure your DBMS accepts packets larger than 64 MB (the current size value pack - up to 0.0009765625 MB). Change the value of the paramete...
penelope.Walk asked March 24th 20 at 11:55
3
answers

OTRS 6 that it from where to download the wget command?

Ahoy! The people, prompt, please, he does not understand what it is. All download links of OTRS, even on their website, broken. Trying to install OTRS 6 revision 19 on Linux. Found the manuals, prepared a server. Wanted using wget to download, but not working. Help, please.
Kevon asked March 24th 20 at 11:42
2
answers

Fit free based

Which will advise in addition to OTRS?
lilla_Balistrer asked October 8th 19 at 07:33
5
answers

OTRS + win server 2008 LDAP how to overcome?

Komrad good day. Has anyone set up a bunch of OTRS + LDAP? OTRS is on win server 2008 connects to LDAP fine. But when you try to log in the log this: [Mon Jul 2 11:39:03 2012][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: testuser@mydomain.ru (CN=РумянцеÐ2 ÐÐ2ан Ð'Ð"аÐÐмÐроÐ2Ðч,OU=ПоÐ"ьз...
Maybell_Beat asked October 7th 19 at 19:42
2
answers

OTRS + AD. Storing passwords

in the office want to implement OTRS. One of the main requirements of AD integration. Climbed into the OTRS database. Found in the table users bundles login and pw Occurs an indiscreet question: — "what kind of OTRS stores passwords (hashes of passwords)"? Whether OTRS security hole. Breaking AD is one thing, but the web s...
Christa.Barton88 asked October 3rd 19 at 20:49