Questions tagged [technical support] (119)

3
answers

Different support from the support?

What distinguishes information technology support from support and that, in terms of developing long-term relationships, are more in demand?
Aubrey asked April 19th 20 at 12:28
1
answer

How to answer chats on behalf of the telegram bot?

Good day! There is such task. There is a company, there are several managers working in parallel online. There are several public telegram chat where there are potential customers. Question: how to organize communication with customers in chat rooms, on behalf of the company brand (including answers to questions)? And so t...
Palma55 asked April 9th 20 at 10:16
3
answers

How do I contact Facebook support?

There is a problem with groups. Or rather one of the administrators decided to steal the group. Wrote in support of Facebook but it's complicated. No one answers and it is not clear where to watch the status of the application in support. Has someone a link to a form where you can write support for Facebook?
Ici asked April 8th 20 at 02:51
5
answers

How to convince technical support to open the ports to the Router?

Good evening. Always in my house stood GPON Terminal, access I had locally and the provider also had access removed and no one more than the other. Now the ISP has upgraded all firmware or some settings I'm not able to connect to its GPON Terminal. Need to call the provider and ask to open a port, for example http 80 and th...
Pasquale13 asked April 4th 20 at 01:21
2
answers

Written English in a month?

In a month you need to learn English for correspondence, will have to communicate at work. At the moment I can only read with a dictionary. How to build a learning process that, first and foremost, pay attention not to waste time. I have no choice, have to learn all about all only a month... Again, the only required written...
brad_Waters asked April 4th 20 at 00:06
2
answers

Know the customer support system (whatsapp, vk, fb, viber, instagram)?

Good day! Looking for comfortable support system with customer with whatsapp, vk, fb, viber, instagram, telegram. With excellent dialogues, statements, tags. Carrotquest as comfortable and functional as talk-me (buggy). There are options?
Rogelio asked April 3rd 20 at 16:49
0
answer

Technical support Engineer L2, what are the responsibilities and the essence of the work?

Position offered , Technical support Engineer Level 2 , said desired database SQL and basic java. Could you explain to me what does this vacancy, and preferably in simple words, because I never had the attitude to support. I positioning itself as a Java dev ( full stack Spring , Java EE). Will this work useful both for the ...
Emelia22 asked April 2nd 20 at 15:13
4
answers

How to organize a customer support system?

Hello. Briefly about the situation: At this point in the company (~300 people) technical support is organized through e-mail and phone. Ie, basically if you experience any problems, the user calls the support number or write to the special address for technical problems one of the problems with 1C individual (well, bookkeep...
Andy_Walte asked March 29th 20 at 23:49
1
answer

What is the average statistics for the applications support?

Are there global standards or best practices on number of calls to technical support, the average time of circulation, the calculation of the required number of employees (excluding formula erlang), etc.? Interested in information for the call centers and for the first, second, n-x support lines. Any articles, links, and so...
Jimmy asked March 27th 20 at 13:02
1
answer

Is there any games remotely connected developers to the active game session and its analysis?

Are there examples of games where this is used? With the exception of an MMO (especially an MMORPG where the GM can "fly" to the desired point of the game world and look literally). The question is more about single player or coopie/session of the game. For example, people found in the game bug. Well, something is not worki...
amiya.Johnst asked March 27th 20 at 11:53